New Owner FAQ
Did you just buy a vacation rental or second home?
Welcome!
We know you have a lot of questions-from local vendors to property maintenance, utilities, short-term rental rules, and more. That’s why we’ve created our New Homeowner FAQ, a growing library of resources to help you get settled with confidence. Looking for real answers from real people? Check out our YouTube series, where we cover the most common homeowner questions with quick, practical videos—from “How do I get Started” to “Should I allow pets at my property?”
Q: What services do you offer to homeowners? Will I need to communicate with guests directly?
A: We are a full-service vacation rental management company. Our team handles everything on your behalf, including permitting assistance, OTA (Airbnb and VRBO) management, guest communication, professional photography, housekeeping coordination, and municipal and state room tax reporting and submission. As the homeowner, you won’t need to interact with guests directly—we take care of it all.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: How do I get started with your management services? Is there a startup fee or permit requirement?
A: To begin, simply reach out to our Sales Manager, Alex, to discuss commission structure, startup costs, and any specific requirements. Once those details are confirmed, we’ll provide you with a management agreement to review and sign. If permits are required for your property, our team can guide you through the process and assist with obtaining them.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: I'm concerned about potential damage to my home. How do you handle guest-related issues?
A: We understand how important your property is, and we take guest responsibility seriously. Each reservation includes a non-refundable damage waiver paid by the guest. If any accidental damage occurs during their stay, coverage of up to $1,000 is available. In such cases, we coordinate with you to ensure repairs or replacements are handled promptly and the appropriate payout is issued.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: What is your commission structure? Are there any additional fees?
A: Our commission is based on the nightly rental rate. Guests are responsible for all standard charges related to their stay, including the cleaning fee, applicable credit card processing fees, damage waiver, nightly rate, and taxes. Please note that platforms like Airbnb and VRBO charge service fees to Guests AND homeowners, which may appear on your owner statement if your home is listed on those channels. As a homeowner, you may also incur occasional additional costs, such as post-stay cleaning after your personal use of the property or special convenience services performed at your request. All charges are clearly itemized and accessible at any time through your Owner Portal.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: This process seems complicated—how long does it take to get my property live on your website?
A: The timeline can vary, but on average, we aim to have your property fully onboarded and live within 4–6 weeks. The biggest factor is permitting, which may be delayed by new or evolving state, county, or municipal regulations. That said, clear and timely communication helps keep the process moving efficiently. We’ll guide you through every step to make onboarding as smooth as possible.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: I still want to use my property; how often can I stay there?
A: You’re welcome to use your property as often as you’d like. Our goal is to support your personal use while maximizing your rental income. You can easily schedule owner stays through the Owner Portal at your convenience. Please note that a standard cleaning fee applies to owner stays—this ensures your home is professionally cleaned and ready for your next visit or incoming guests without any extra effort on your part.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: Do I need to provide toiletries, linens, or other essentials for guests?
A: No need to worry—our team takes care of that for you. As part of our service, we provide guests with hotel-sized amenities, including kitchen soap, a sponge, bathroom soap, shampoo, conditioner, and body wash. These supplies are included in the cleaning and supply fee paid by the guest. All properties must be stocked with linens and towels. You have the flexibility to either purchase them through us or provide your own, following our standard linen guidelines. We also offer a detailed checklist of recommended guest amenities to ensure a consistent, high-quality experience.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
Q: What are the benefits of allowing pets at my property?
A: Allowing pets can significantly increase your property's appeal and booking potential. “Pet-friendly” is one of the most frequently searched amenities by guests, and properties that welcome pets often generate higher revenue than comparable non-pet-friendly homes. That said, it's important to evaluate whether your property is well-suited for pets. For example, homes with high-end furnishings, hot tubs, or waterfront access may be better candidates for a no-pet policy, depending on your comfort level. We’re happy to help you weigh the pros and cons to make the best decision for your goals and property.
Owner and Founder, Wendy Schultz, breaks it down in this quick video — click below to learn more!
